Returns and Refunds

IN-STORE RETURNS POLICY

Customers are welcome to return any purchase to us within 30 days of purchase and will be offered a refund to the original payment method, or should they prefer, we can offer a credit note or exchange.

For goods to qualify for a refund within 30 days of purchase, it must meet the following requirements:

The items must be returned as sold. Products must be in their original (undamaged) packaging, including any documentation and with any tamper-proof seals intact.
The product must be accompanied by the receipt.

If an item has been used or is otherwise in unsaleable condition (damaged or soiled packaging, parts missing) DID reserves the right to refuse a return under this policy.

If a promotional item was included in the original sale, these need to be returned also to avail of the refund. If they are no longer available, their equivalent non-discounted value will be deducted from the refund amount.

RETURNS POLICY EXCLUSIONS

We are unable to offer a refund or exchange under this policy on any of the following items:

Installed kitchen appliances
Special order items
DID Vouchers
Personal or Hygiene products (e.g., electric blankets, electric toothbrush, etc)
Headphones
Technology products where the tamper-proof seal has been broken such as Software, laptops, tablets, wearables, mobile phones, and any other device that captures personal data.
We do not offer refunds or exchanges on ex-display items.

IN-STORE RETURNS REFUND CONDITIONS

Where an item is returned for a refund, the refund will be made to the original form of payment.
Where the original form of payment was a credit or debit card, the same card must be physically present for the refund to be processed.
Where the original form of payment was made by cheque or bank draft, a cheque to the value of the original payment will be issued within 10 working days and posted out.
Where the original payment was made using a DID voucher or credit note, a new voucher/credit note will be issued for the value of the original payment.
If the original form of payment is no longer available (such as a One4All debit card that was discarded after use), a DID voucher will be provided using refund.
The maximum cash refund we can reimburse in-store is €300. For refunds exceeding this amount, a cheque to the value of the original payment will be issued within 10 working days and posted.

This policy does not affect your legal rights.

USAGE POLICY

Our products are intended for domestic use only. Please note that the use of these appliances in a commercial environment may void your manufacturer's warranty and any extended warranty purchased. Commercial environments include but are not limited to staff rooms, commercial kitchens, and canteens.

Please ask a member of our sales team if you have a query relating to your purchase.

GOODS DAMAGED IN TRANSIT

If any goods delivered to you are damaged, this must be notified to our Customer Support Team within 3 days of the delivery on 01 625 0250 or email [email protected]. Damaged goods must not be used and must be returned in the condition that they were received, with all original packaging, documentation and accessories included.

REPAIR OF FAULTY GOODS

If any goods you received develop a fault, please contact our bring the item to your nearest DID store, or contact our Customer Support Team on 01 625 0250, or email [email protected]. The item(s) will then be returned to the manufacturer to be assessed and repaired as appropriate. Where the item is a large home appliance, a service call will be scheduled with a repair agent who will assess and/or repair the item in your home. Please do not disconnect and return installed items for repair. For the fault to be established accurately, they need to be assessed as installed.

You will be provided with an indicative timeframe of when your item will be repaired. However, repair times may vary due to reasons beyond the control of DID or the repair agent, such as the availability of parts, or difficulty replicating the reported fault.

If the goods you return for repair contain data, replacement or repair of the product may result in the permanent and irretrievable loss of this data. As such, we strongly recommend that you back up your data frequently to prevent data loss. Sensitive or confidential data may be visible to the party assessing and/or repairing your goods, as such should be removed where possible to preserve confidentiality. DID Electrical accepts no responsibility for any loss of data.

ONLINE RETURNS POLICY

This online return policy applies only to orders and goods received which have been bought online at www.did.ie or by any other distance sale method.

We are one of Ireland’s best online retailers and, as with our stores, we want our customers to be 100% satisfied with their shopping experience with us online at www.did.ie.

Please read our policies before purchasing with us to ensure that you have a clear understanding of (i) our refund policy, and (ii) whether you have a right to cancel your contract with us.

Under Irish law, you have the right to:

Send the goods back to us if it is faulty or in need of repair
Cancel your contract with us and return the good to us, even if it is not faulty, as long as your purchase fulfils the criteria outlined in our Right to Cancel section below.

When you receive a delivery from us, or if you have used our click & collect service and are collecting your item(s) in one of our 23 stores, please inspect the item(s) immediately to make sure you are completely satisfied that the item(s) match the description you were provided with and the item(s) are of acceptable quality.

RIGHT TO CANCEL (YOUR RIGHT TO CANCEL YOUR CONTRACT WITH US)

This cancellation policy only applies to orders and goods received which have been bought online at www.did.ie or by any other distance sale method.

If you decide to cancel a purchase, we want your cancellations to be hassle-free. Should you wish to cancel your purchase subject to the terms laid out below, you have the right to do so, without giving any reason, before and up to 30 calendar days after you obtain physical possession of the goods.

This is provided that the item(s) are in as sold condition, and in their original packaging. You must then send back the goods without undue delay and not later than 14 days from the day you informed us of your decision to cancel the purchase.

To exercise the right to cancel, you must inform us of your decision to cancel your purchase by an unequivocal statement (e.g. a letter sent by post, or an e-mail).

You may also contact our customer support team on 01 625 0250 or email [email protected] and one of our team members will assist you with any queries you might have about your right of cancellation. This will help to speed up the cancellation process.

TERMS APPLYING TO CANCELLATION:

Where you decide to exercise your right of cancellation, you are responsible for costs incurred to return item(s) to us, except where the goods cannot be returned by post. If the goods cannot be returned by post, please contact us and we will arrange for the good to be collected.
We will issue you a full refund of the purchase price (excluding the cost of our standard delivery charge in sending you the goods if applicable) on receipt of the returned goods, with original packaging.
If you have diminished the value of the good by handling it or testing it beyond what is necessary to check its nature, characteristics, and functioning, we reserve the right to not refund you the entire amount.
Goods that have data inputted to them, have been installed (software) or have had tamper-proof seals broken cannot be accepted for return. Goods will be assessed upon return to establish if they comply with the terms of this return policy.
Should any item(s) not be suitable for return due to hygiene reasons, such as headphones, the item(s) can only be returned if that hygiene seal remains unbroken.
We will reimburse you not later than 14 days from the day on which we are informed about your decision to cancel this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Please call our customer support team if you have any questions. They are waiting to help on 01 625 0250.

YOUR CONSUMER RIGHTS

As a consumer, you are protected by the Sale Of Goods And Supply Of Services Act 1980 (as amended) (“the Act”) and other applicable Irish and EU legislation that protect consumers.

The consumer has several rights under this legislation including:

Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.
Goods must be fit for their purpose – they must do what they are reasonably expected to do.

Goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.

In the case of a sales contract, the existence of a legal obligation on the trader to supply goods that conform with the contract.
When you buy goods in a sale you have the same rights as when you pay full price for the goods.

These rights cannot be excluded, and they are in addition to any extended warranty or accidental damage cover that you have taken out, or any warranty that the manufacturer provides.

For more information on your rights as a consumer, see The Consumer Association of Ireland's website for details.

Returns and RefundsUpdated 6 months ago